August 4, 2017
In China, the sale of products or services is often the subject of research and discussion. In 2016, in order to seek public opinion, the Chinese government published a draft law concerning the return of products offered for sale online.
According to the new legislation which came into force earlier this year, consumers who purchase online are protected as ordinary consumers and may return the products purchased online without providing a reason within seven days of reception, provided the quality, functions, components and tags remain intact. In addition, the act of unpacking and carrying out reasonable tests in order to examine and verify the quality and function of the products sold on line are considered legitimate use. As long as the goods can be resold, consumers who purchase online have the same legal protection as other consumers.
However, fresh foods and digital products, such as compact discs, online newspapers or magazines and software are considered as exceptions to the new legislation, as are goods which change their nature and/or lose their value after unpacking or trial use.